Support and Services
Typical production and manufacturing processes have variables and environmental circumstances that can give rise to sudden and unexpected downtime of any system. To ensure such downtime is minimized with our machine vision systems, Abraham Innovation Systems Inc (AISI) has the capability to take immediate corrective action through its Remote Monitoring Support (RMS) service, which can offer comprehensive technical online support and maintenance via remote access to ensure our systems continue to perform in optimal production mode with minimal interruption. We can thus package our products beyond just successful installation and commissioning, but also ensure performance and stress-free ongoing operations to our customers. This outsourcing of engineering service support and maintenance is very much in line with current manufacturing trends and practices, and support a strong brand image for our machine vision systems.
AISI can help customers become familiar with our AVI tools and provide an open platform so that their engineers can acquire knowledge on setting parameters for AISI vision systems. These systems represent the most advanced features available from existing vision technology and will allow the performance of intelligent inspection for manufacturing applications. However, based on AISI's experience, most customers will not have the expertise or the engineering personnel or the inclination to be able to handle the technicalities of creating recipes and manipulating the software to achieve what they want with their machine vision systems. In this regard, AISI can offer the following:
When our customers have new personnel involved in their engineering and maintenance team, AISI can train them online and demonstrate how to operate AISI machine vision systems by browsing and re-running the actual old archived images without interfering with current production.
When our customers add new recipes to their machine vision systems, AISI can help guide them efficiently to create recipes and adjust parameters without jeopardizing their quality control. Also, we can help with monitoring and observing performance when new recipes are added or new parameters are plugged in for better performance. Our machine vision expertise is available online to help our customers understand their processes and adjust the parameters accurately. Thus, our customers can run their production with less chances of production downtime by inexperience engineering set-up errors.
Most importantly data is valuable for process traceability, and consequences can be severe if data is lost. With remote monitoring service, AISI can help to save customers' time, to do the tedious data saving jobs and create archive folders to securely backup their machine vision system historic production data.
To perform regular preventative health state check-ups on our customers' vision system, AISI can achieve this purpose on a regular basis through the remote monitoring tools as well. AISI will visit your vision system via online tools, checking out data and archived images accordingly, to make sure all control parameters perform consistently as required for a 100% quality inspection. This pre-empts and minimizes losses due to malfunctions or breakdowns and consequently production losses.